30-DAY GUARANTEE 

The BLACKFIN MODEL SX is covered by a 30-day guarantee. Please see the following for what is and is not covered by this product’s guarantee.   

WHAT IS COVERED 

• Shipping damage reported to Customer Service within 48 hours after delivery. 
  • Hard boards must be inspected by the customer upon delivery with the delivery driver present. If you experience issues with your delivery, please contact us. 
  •  All shipping damage must be reported to our Customer Experience Department within 48 hours of delivery. 
• Manufacturer defects reported within 30 days that affect the integrity of the board or the ability to use the board .
  • Manufacturer Defects include:  
    - Incorrect installation of the fin box 
    - Faulty Action Mounts 

PLEASE NOTE: Approved service requests will be provided with a non-replacement remedy including but not limited to instructions on how to perform repairs or where to find replacement parts. No repairs, replacements, or exchanges will be offered for hard boards.  

The cost of return shipping on Hard Boards will be deducted from the refund amount.  
 

HARD BOARD RETURN POLICY  

Due to their size and shape, Hard Boards must be returned by a special freight carrier. 

You must first contact our Customer Experience team to register your return and obtain a case number before returning your purchase.  

The customer is responsible for the cost of return shipping for all hard board returns. The cost of return shipping on hard boards will be deducted from your refund amount.  

Your board must be returned in its original condition with all originally included accessories (paddle, leash, fins), packaged inside of its original shipping box, and in like new condition. If the returned board is damaged, in poor condition, or shows signs of usage or if any originally included parts or accessories are damaged or missing when returned, your refund will be reduced by the amounts listed below: 

*Products returned with damage beyond repair and unable to be resold, are not eligible for return. 

SHIPPING POLICY/INFORMATION 

All Hard Boards are shipped via Pilot Freight and require longer processing and shipping times. All orders placed on www.irockersup.com are shipped from our warehouse in Jacksonville, Florida. 

Please allow 1-4 business days for processing and an additional 4-6 weeks for delivery. When your board has reached your local hub, Pilot will contact you to schedule your delivery. You can also schedule your appointment on Maersk’s website here. Please note, a delivery appointment must be scheduled. Failure to schedule an appointment will delay your delivery date. 
 

CAN I UPDATE MY DELIVERY ADDRESS?  

If you have already received a tracking number, we are unable to change your order on our end. If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred, including reshipment fees. 
 

CAN I CANCEL MY ORDER?  

We aim to ship orders as quickly as possible and therefore are unable to make changes or process order cancelations once orders have been placed. You can return the items within 45 days, but you are responsible for the cost of return shipping.   
 

HOW DO I CHECK THE STATUS OF MY ORDER?  

Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance.  

Your hard board can be tracked using your tracking number and zip code on Maersk’s website: https://delivers.maersk.com/technology/?currentTab=consumer  
 

CAN I PICK UP MY ORDER IN THE DISTRIBUTION CENTERS?  

We do not currently offer pick-up at our distribution centers. 
 

HOW DO I CONTACT MY LOCAL HUB? 

You can find your local hub by searching with your delivery zip code here 
 

CAN I PICK UP MY ORDER FROM MY LOCAL HUB?  

No, Maersk Hubs do not offer pick-ups.