SHIPPING POLICY

• Orders process in 1–3 business days, then delivery typically takes 3–5 business days.
• All orders ship from our Maryland and California warehouses via UPS, FedEx or USPS.
• Shipping rates are calculated at checkout. We do not offer expedited shipping.
• We ship to all 50 states and U.S. territories. We do not ship to PO boxes.
• Optional Shipping Protection can be added at checkout.

All orders need to be checked upon receipt to ensure that all items are accounted for and any missing/incorrect items need to be reported within 30 days.

You can expect your iROCKER inflatable boards and gear orders to process in 1–3 business days. Once your order has been processed, allow 3–5 business days for delivery. Please note, delivery times vary depending on the destination of delivery.

All orders placed on irockersup.com ship from our warehouses in Maryland and California via U.S. ground shipping. Shipping charges are calculated at checkout.

You will receive an email notification after submitting your order, and another email notification once your order has shipped. Please make sure to check your SPAM/Junk folder as well.

To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.

*Shipping times may vary during high volume order periods. If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following:

• We are experiencing higher order volumes during this time
• Item(s) in your order may be on backorder for the next 72 hours
• Item(s) in your order may be out of stock due to high demand
• Orders placed on or 1 day before a public holiday may take longer to be delivered
• A payment issue may have occurred while placing the order

If you need further assistance, please contact us and our Customer Experience Team is happy to assist.

• All inflatable paddle boards, accessories and gear are shipped via UPS, FedEx or USPS.
• Orders to HI, AK and US Territories ship USPS only. We do not ship to PO boxes.
• Your order may arrive in multiple packages. Our accessories ship separately and may arrive on a different date than your paddle board package.

Shipping Protection

Shipping Protection is an optional service you can add at checkout. If your protected package is lost in transit, damaged during shipping, or stolen after confirmed delivery, file your claim at irockersup.com/pages/file-a-claim. You will receive a decision within 7 calendar days of submitting a complete claim. Shipping Protection is not insurance and does not offer cash refunds.

We ship to:

• All 50 states
• American Samoa
• Federated States of Micronesia
• Guam
• Marshall Islands
• Northern Mariana Islands
• Puerto Rico
• Virgin Islands

We do not currently ship outside the U.S. Canadian orders are served by our Canadian site.

We do not offer expedited shipping.

Third-Party Vendors

Products Fulfilled by Third Party Vendors are subject to the Individual Retailer's Shipping Policies.

Products Sold by Authorized Retailers will process and ship within 3–5 business days unless there are unforeseen fulfillment delays by the third-party vendor. Please note, delivery times vary depending on the destination of delivery.

Shipping FAQs

Can I update my delivery address?

Once an order has tracking, we can no longer change it. If your order is shipping with UPS, you can sign up for UPS My Choice (free) to update the address or redirect the package to a pickup location. For any other carrier, please contact the carrier directly. Any change you make directly with the carrier, such as a new address, a pickup location or a delivery hold, is between you and the carrier. Once a package is redirected or held, iROCKER can no longer track or manage the delivery, and we are not able to cover loss, delay or damage that happens after the change. This also applies to Shipping Protection.

Can I cancel my order?

Orders go to our warehouse right away, so we are usually unable to change or cancel an order once it is placed. If you need to cancel, submit an “Order Cancellation Request” on our Contact Us page as soon as possible and we will try to stop it. If your order has already shipped, you can return it within 45 days through our Returns Portal; the cost of the prepaid return label is deducted from your refund.

How do I check the status of my order?

Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. Carriers do not scan a package at every stop, so tracking can sit still for a day or two. If there has been no tracking update for 7 days, or your package is 5 days past its estimated delivery date:

• With Shipping Protection: file a claim at irockersup.com/pages/file-a-claim.
• Without Shipping Protection: submit an “Order Status” request on our Contact Us page with your order number, and we will open a claim with the carrier for you.

I am missing some items from my order, what now?

You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:

• Check inside your package.
• Often when we ship multiple items with UPS, FedEx, or USPS, your other items may still be in transit in another package and arrive separately.
• Give it 48 hours after the delivery scan and check around your house/apartment, as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, mailroom or parcel locker) or with your neighbor. You can also check the carrier’s delivery photo.

If you added Shipping Protection, file your claim at irockersup.com/pages/file-a-claim within 7 calendar days of the delivery date. Otherwise, submit a request on our Contact Us page with your order number, the name of the missing item and a photo of what arrived, and we will investigate the issue for you.

Can I pick up my order at the distribution centers?

We do not currently offer pick-up at our distribution centers.

More questions? Visit our FAQ page.