SHIPPING RATES
You can expect your iROCKER inflatable boards and gear orders to process in 1-3 business days. Once your order has been processed, allow 3-5 business days for delivery. Please note, the delivery times vary depending on the destination of delivery. All orders placed on www.irockersup.com are shipped from our warehouse in Jacksonville, Florida. All iROCKER inflatable paddle boards ship FREE via US ground shipping. All Hard Boards are shipped via Pilot Freight and require longer processing and shipping times. *Shipping charges for Orders below $200, Hard Boards, Hawaii, Alaska, and US Territories will be calculated at checkout.
ORDER SHIPMENT NOTIFICATIONS & TRACKING
Please note that all purchases on iROCKERSUP.COM will be shipped from our distribution centers in the US. Order processing times are usually the same or next business day. You will receive an email notification after submitting your order, and another email notification once your order has shipped. Please make sure to check your SPAM/Junk folder as well.
To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
ORDER TRACKING TIPS & CONSIDERATIONS
*Shipping times may vary during high volume order periods. To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following:
We are experiencing higher order volumes during this time
Item(s) in your order may be on backorder for the next 72 hours
Item(s) in your order may be out of stock due to high demand
Orders placed on or 1 day before a public holiday may take longer to be delivered
A payment issue may have occurred while placing the order
If you need further assistance, please contact us and our Customer Experience Team is happy to assist.
SHIPPING METHODS
All inflatable paddle boards, accessories and gear are shipped via UPS, FedEx or USPS.
Hard boards ship with Pilot Freight: https://www.pilotdelivers.com
Orders to HI, AK and US Territories ship USPS only. We do not ship to PO boxes.
Please note, your order may arrive in multiple packages. Our accessories ship separately and may arrive on a different date than your paddle board package.
ADDITIONAL INFO
We ship to:
All 50 states
American Samoa
Federated States of Micronesia
Guam
Marshall Islands
Northern Mariana Islands
Puerto Rico
Virgin Islands