If you added Shipping Protection at checkout, use this form to file a claim for a package that was lost in transit, damaged during shipping, or stolen after confirmed delivery.

When to file Damaged, missing items or not received: within 7 calendar days of the delivery date.

Lost in transit: when tracking hasn't updated for 7 days, or your package is 5 days past its estimated delivery date.

What to include

Your order number and the email used for the order

What happened and when you noticed

Damaged package: clear photos of the product, all sides of the box, the inner packaging and the shipping label. Please keep everything until your claim is resolved.

Delivered but not received: a photo of your front door or delivery area, and any carrier case number you already have. We will also ask you to report the package missing to the carrier and sign a short statement confirming it never arrived.

What happens next

You'll receive a decision within 7 calendar days of submitting a complete claim. Approved claims receive a replacement of the same item, or store credit for the amount paid if that item is unavailable.

Good to know

Shipping Protection is not insurance and does not offer cash refunds. Packages redirected or held with the carrier after shipping are not covered.

Please also check two other pages, since they may have the same problem. On Sep 30 I updated the Warranty Policy (irockersup.com/pages/warranty) and Price Guarantee pages in Shopify Pages too. If Weaverse controls those pages, those changes aren't live either.

Warranty Policy: look for the new "Where You Bought It" section.