IROCKER - BLACKFIN - NAUTICAL - ULTRA™

Warranty Policy

NAUTICAL - iROCKER - BLACKFIN - ULTRA™ - HOBIE, iLAND ™ SERIES, INFLATABLES, ACCESSORIES & GEAR WARRANTY POLICIES 

Revised September 24, 2024


UPON RECEIPT OF THE PRODUCT, PLEASE INSPECT AND REPORT ANY MANUFACTURER DEFECTS.

iROCKER INC (“iROCKER”) provides a non-transferable, limited warranty (the “Limited Warranty”) to the original consumer-buyer (“You, “Your” or “Buyer”) of iROCKER products against material manufacturer defects arising under normal use of the purchased products (with respect to paddle boards, “Paddle Board Products”, accessories, “Accessory Products”, and gear, “Gear”, and together with Paddle Board Products, “Products”).

Any boards purchased from an unauthorized retailer either online or in person are not eligible for warranty. All warranty claims must provide a proof of purchase from either iRocker’s online store or an authorized seller.

This Limited Warranty is subject to the following terms and conditions and is subject to change without notice. PLEASE NOTE THAT SOME ITEMS ARE EXCLUDED FROM THE FOLLOWING LIMITED WARRANTIES. THESE ITEMS ARE DISCUSSED AT THE END OF THIS DOCUMENT.

iROCKER offers up to a 3-year warranty on products purchased from an Authorized Retailer. Any boards purchased from an unauthorized retailer either online or in person are not eligible for warranty. Proof of purchase is required to submit a warranty claim.

LIMITED WARRANTY DURATION: 

  • 3 YEARS from date of purchase on iROCKER, BLACKFIN, and HOBIE Paddle Board side seam leaks 
  • 2 YEARS from date of purchase on remaining IROCKER, BLACKFIN, and HOBIE Paddle Board defects listed below
  • 1 YEAR from date of purchase on all Nautical Paddle Board defects listed below 
  • 1 YEAR from date of purchase on all other inflatable products (iLand, Dock, Towables, etc.)
  • 1 YEAR from date of purchase on all  gear and accessories
  • 90-Day limited warranty from date of purchase on electric batteries and speakers.

THIRD PARTY VENDORS 

Products Fulfilled by Third Party Vendors are subject to the Individual Retailer's Warranty Policies.

HARD BOARDS - BLACKFIN MODEL SX
For more information specific to your BLACKFIN MODEL SX, visit here. 

 
LIMITED WARRANTY ON PRODUCTS COVERS MATERIAL MANUFACTURER’S DEFECTS ONLY, INCLUDING:

  • Seam leaks 
  • Excessive workmanship defects 
  • Handles

  
LIMITED WARRANTY ON PADDLE BOARD PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES: 

  • Misuse of the Products.
  • Products that were lost or stolen. 
  • Damage caused by impact to rocks, docks, shore-pound, etc. 
  • Damage caused by normal wear and tear, or damage related to product aging
  • Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F. 
  • Indents/texture on the PVC that is a result of the drop stitching construction.
  • Indents or wrinkles that are a result of the paddle board being rolled up or stored.
  • Texture or wrinkles on D-Rings, or mounts, that are consistent with the nature of inflatable paddle boards.
  • Variations in color of products stemming from differences in computer monitor display.
  • Damage caused by transporting an Inflatable Paddle Board Product on the top of a car. 
  • Damage to fin or fin box caused by impact to the fin. 
  • Damage caused by overexposure/storage in direct sunlight. 
  • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling, or dragging on concrete, shipping, modifications to features etc.  
  • Acts of God, fire, or casualty. 
  • Failure to exercise normal maintenance. 
  • Consequences of uses for which the Product was not designed. 
  • Damage to the valve caused by loosening the valve to deflate. 
  • Items purchased in used condition 
  • Uses of a Product in ways, including any aftermarket modifications made to the item, other than as expressly provided by the instruction manual or any other documentation accompanying the Product.

 
LIMITED WARRANTY ON GEAR & ACCESSORY PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES: 

  • Misuse of the Accessory Products. 
  • Accessory Products that were lost or stolen. 
  • Accessory Products used for commercial purposes.
  • Accessory Products purchased in used condition 
  • Damage due to falling on the paddle. 
  • Paddle filling with water. 
  • Accessory Products sinking. 
  • Damage caused by use of Accessory Products outside of their intended purpose. 
  • Damage due to normal wear and tear, chips, cracks, etc. 
  • Variations in color of products stemming from differences in computer monitor display.
  • Damage caused by impact to rocks, docks, shore-pound, etc. 
  • Color fading. 
  • Acts of God, fire, or casualty. 
  • Failure to exercise normal maintenance. 
  • Consequences of uses for which the Accessory Product was not designed. 
  • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling, or dragging on concrete, shipping, modifications to features etc. 
  • Uses of an Accessory Product in ways, including any aftermarket modifications made to the Accessory Product, other than as expressly provided by the instruction manual or any other documentation accompanying the item. 


LIMITED WARRANTY PROCESS – SOLE AND EXCLUSIVE REMEDY: 

IN THE EVENT OF A BREACH OF LIMITED WARRANTY, iROCKER’S ENTIRE OBLIGATION AND LIABILITY TO THE BUYER, AND THE BUYER’S SOLE REMEDY, IS AS FOLLOWS: 
  
iROCKER reserves the right, in its sole discretion, to repair or replace any Products deemed acceptable by iROCKER, in its sole discretion, for a warranty claim. Refunds are not an acceptable means of resolving warranty claims. Should the specific model or color of a product no longer be available for warranty replacements, iROCKER will make best effort to replace with model or color that is comparable, excluding new or pre-sale product.

To make a warranty claim, please contact us with:


(1) proof of purchase (order number) 

(2) a written summary of the defect.  

(3) for side seam leak claims, a video of the board inflated showing the air leak and the serial number located on the Paddle Board fin box will be required (a Customer Experience Adventure Guide can assist with this process); for all remaining claims, a picture of the defect and the serial number, if available, will be required.

and (4) a name, phone number, and return mailing address.  

The buyer must initiate a claim before making any return based on a material manufacturer defect or in connection with a Product Limited Warranty claim. 


Any Product that has not been the subject of a Limited Warranty claim using the process set forth above, within the time period stated within this document, will be deemed to conform to the Limited Warranty and deemed accepted by the Buyer. 

All warranty claims must be initiated before the expiration of the product's warranty period and completed within 5 Business Days. 
  
WHEN PURCHASING YOUR PRODUCT, YOU ARE AGREEING TO THE POLICY STATED ABOVE. 

  
WARRANTY DISCLAIMER FOR ALL PRODUCTS 

OTHER THAN AS EXPRESSLY SET FORTH HEREIN, iROCKER EXPLICITLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY PRODUCTS. SUCH DISCLAIMED WARRANTIES INCLUDE, BUT ARE NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO EVERY BUYER. THERE ARE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE LIMITED WARRANTY. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. 

LIMITED WARRANTY IS NOT AVAILABLE IN CONNECTION WITH THE FOLLOWING, AND iROCKER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OF THE FOLLOWING PRODUCTS: 
  

  • Products unable to be verified through a form of proof of purchase.
  • Products purchased from a seller other than iROCKER or its authorized retailers.
  • Products purchased in bulk, with bulk discount. 
  • Products purchased for commercial use. 
  • Products purchased in used condition.  

  
LIMITATION ON LIABILITY 

IN NO EVENT SHALL iROCKER BE LIABLE TO YOU FOR A MONETARY AMOUNT GREATER THAN THE TOTAL AMOUNTS PAID OR DUE FOR THE PRODUCT(S) IN THE ORDER GIVING RISE TO SUCH LIABILITY. THE FOREGOING LIMITATION APPLIES EVEN IF THE PRODUCT FAILS TO PERFORM TO ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL iROCKER (OR ANY REPRESENTATIVE OF iROCKER) BE LIABLE TO YOU FOR ANY SPECIAL, DIRECT OR INDIRECT, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF GOODWILL, LOSS OR EXPENSE RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR THE PERFORMANCE OR NON-PERFORMANCE OF ANY OBLIGATION UNDER THESE TERMS, OR THE FACT THAT SUCH PRODUCTS DO NOT CONFORM TO THIS CONTRACT OR THE LIMITED WARRANTY, OR IN CONNECTION WITH THE USE OR AS A RESULT OF UNTIMELY DELIVERY EVEN IF SUCH PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING, AND WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCTS LIABILITY OR OTHERWISE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 

SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 
  

PRODUCT WARNINGS 

YOU ARE RESPONSIBLE FOR READING ANY PRODUCT WARNINGS AND INSTRUCTIONS THAT ACCOMPANY ANY ITEMS YOU PURCHASE FROM iROCKER. iROCKER IS NOT RESPONSIBLE FOR ANY DAMAGES RESULTING FROM YOUR FAILURE TO ABIDE BY SUCH PRODUCT WARNINGS OR INSTRUCTIONS. PLEASE USE ALL iROCKER PRODUCTS SAFELY AND RESPONSIBLY. 

Replacement of the warrantied product may be contingent on the return of the defective/warrantied item.

WARRANTY SHIPPING COSTS:

In the case of replacing a product after resolution of a warranty claim, iROCKER will pay the replacement product delivery costs (including freight, customs, duties, etc.) to the original address or another address in the same country. Delivery costs outside the original delivery country will be the responsibility of the customer.

USA Disclaimer:  If the original delivery address is within the contiguous 48 U.S. states, any delivery outside of the contiguous 48 U.S. states will the responsibility of the customer.

For more information specific to your BLACKFIN MODEL SX, visit here.  

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*The width tolerance on the inflatable boards varies and can read as (+/-1.5inch)