IMPORTANT SHIPPING INFORMATION
Please Note: iROCKER will be closed from December 22nd-26th for our annual winter closure, and the Warehouse Team will be unavailable during this timeframe. All orders placed after 12/20/23 12:01pm will be processed on/after 12/27/23.
Happy Holidays and Happy New Year from iROCKER!
You can expect your iROCKER inflatable boards and gear orders to process in 3-5 business days during peak season. Once your order has been processed, allow 3-5 business days for delivery. Please note, the delivery times vary depending on the destination of delivery. All iROCKER inflatable paddle boards ship via US ground shipping. All Hard Boards are shipped via Pilot Freight and require longer processing and shipping times. All orders placed on irockersup.com are shipped from our warehouse in Jacksonville, Florida.
Depending on the value of the order placed, an $8-$10 shipping charge will be automatically applied at checkout to all orders. *Shipping charges for International Orders below $200, Hard Boards, Hawaii, Alaska, and US Territories will be calculated at checkout.
We also ship globally to our international customers. For more information regarding international shipping, please click here.
THIRD PARTY VENDORS
Products Fulfilled by Third Party Vendors are subject to the Individual Retailer's Shipping Policies. Please Review "Brands We Love" Shipping Policy here.
Products Sold by Authorized Retailers will process and ship within 3-5 business days unless there are unforeseen fulfillment delays by the 3rd party vendor. Please note, the delivery times vary depending on the destination of delivery.
ORDER SHIPMENT NOTIFICATIONS & TRACKING
Please note that all purchases on iROCKERSUP.COM will be shipped from our distribution centers in the US. Order processing times are usually the same or next business day. You will receive an email notification after submitting your order, and another email notification once your order has shipped. Please make sure to check your SPAM/Junk folder as well.
To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
ORDER TRACKING TIPS & CONSIDERATIONS
*Shipping times may vary during high volume order periods. To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following:
We are experiencing higher order volumes during this time
Item(s) in your order may be on backorder for the next 72 hours
Item(s) in your order may be out of stock due to high demand
Orders placed on or 1 day before a public holiday may take longer to be delivered
- A payment issue may have occurred while placing the order
If you need further assistance, please contact us and our Customer Experience Team is happy to assist.
All inflatable paddle boards, accessories and gear are shipped via UPS, FedEx or USPS.
Hard boards ship with Pilot Freight: https://www.pilotdelivers.com/
Orders to HI, AK and US Territories ship USPS only. We do not ship to PO boxes.
Please note, your order may arrive in multiple packages. Our accessories ship separately and may arrive on a different date than your paddle board package.
We ship to:
- All 50 states
- American Samoa
- Federated States of Micronesia
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
- Virgin Islands
We also ship globally to our international customers. For more information regarding international shipping, please click here. Please select your shipping country at checkout! If your country is not listed at checkout, please contact us.
We do not offer expedited shipping.
CAN I UPDATE MY DELIVERY ADDRESS?
If you have already received a tracking number, we are unable to change your order on our end. If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred.
CAN I CANCEL MY ORDER?
We aim to ship orders as quickly as possible, and therefore are unable to make any changes or cancel your order once placed. You can return the items within 45 days, but you are responsible for the cost of return shipping.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance.
I AM MISSING SOME ITEMS FROM MY ORDER, WHAT NOW?
You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:
- Check inside your package.
- Often when we ship multiple items with UPS, FedEx, or USPS, your other items may still be in transit in another package and arrive separately.
- Try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.) or your neighbor.
If you still believe you are missing items from your order, please contact our Customer Experience Team and we will investigate the issue for you!
CAN I PICK UP MY ORDER IN THE DISTRIBUTION CENTERS?
We do not currently offer pick-up at our distribution centers.