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WELCOME ABOARD
Adventure is calling. Share your unboxing with us and get ready to live your best life on the water! And don’t forget to tag us for a chance to be featured!
We’re Here to Help You Get Started!
We want you to have the best experience both on and off the water. Before setting out, make sure to review your Manual and/or Quick Start Guide to help you get on the water with ease and maintain your new products and gear for a lifetime of memories.
Product Manuals
Link Your Order
Want to streamline support? Email us your Amazon order number to link your accounts!Simply provide your first and last name + order number, and we’ll connect it to your account. This makes it easier and faster for us to locate your order and assist you.
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Have Questions? We’ve Got Answers!
We’ve got you covered. Whether you have inquiries about proper paddling technique, need help with warranty claims and repairs, or have any technical questions and beyond—our frequently asked questions cover all your needs and more.
Review FAQsPost-Purchase FAQ's
Stance: Stand with feet shoulder-width apart, centered on the board, with knees slightly bent.
Grip: Hold the top handle with one hand and the shaft with the other.
Paddle Height: Ensure the paddle handle is about one head’s height taller than you.
Paddling: Rotate your torso as you paddle, keeping strokes long and smooth. Alternate sides to go straight, or paddle only on one side to turn.
Grip: Hold the top handle with one hand and the shaft with the other.
Paddle Height: Ensure the paddle handle is about one head’s height taller than you.
Paddling: Rotate your torso as you paddle, keeping strokes long and smooth. Alternate sides to go straight, or paddle only on one side to turn.
Original Series (Single-Fold Design):
Remove the fins and open the valve to release air.
Fully deflate the board (using an electric or manual pump if needed).
Roll the board from nose to tail.
ULTRA™ Series (Bi-Fold Design):
Remove the fins and open the valve to release air.
Fold the board in half lengthwise (“hot dog” style).
Roll the folded board from nose to tail.
Remove the fins and open the valve to release air.
Fully deflate the board (using an electric or manual pump if needed).
Roll the board from nose to tail.
ULTRA™ Series (Bi-Fold Design):
Remove the fins and open the valve to release air.
Fold the board in half lengthwise (“hot dog” style).
Roll the folded board from nose to tail.
Our boards are designed for normal sun and outdoor use. Prolonged exposure to direct sunlight or leaving your board on a hot surface can cause material stress or warping. Damage from excessive heat or sun exposure is not covered under warranty. To protect your board, store it in a cool, shaded area when not in use and release some air pressure (PSI).
For more warranty information, please visit our Warranty Policy.
For more warranty information, please visit our Warranty Policy.
Light creasing or fold marks are normal after folding or storage and do not affect performance or durability. To minimize creases, roll or fold the board evenly and avoid sharp bends. Inflating the board and letting it sit can also help smooth minor creases.
We always encourage wearing a USCG-approved personal flotation device (PFD), especially in open water or fast currents. Ensure your PFD meets US Coast Guard requirements for your weight and activity. Regardless of skill level, wearing a PFD is the safest choice. Safety first!
First, make sure the valve is fully closed by pressing down and twisting until it clicks. If air is still escaping, check for dirt or debris in the valve. For a slow leak, re-seating the valve or using a small amount of soapy water to locate bubbles can help. If the problem persists, contact us for guidance on the next steps.
Need Extra Help?
Our warm and dedicated Customer Experience Team is here to get you on track and on the water. Connect with us Monday through Friday from 11 am - 2 pm EST (excluding holidays) at 866-985-8367. If you prefer to use our Contact Form, click below and our Customer Experience Team will promptly respond within 2-3 business days.
Contact Us
Get Inspired!
At iROCKER, we believe everyone should live their lives on the water. And we love hearing stories from our community of paddlers doing just that! Paddle on over to our blog for SUP stories straight from your community—stories to inspire your next adventure. Plus, we share invaluable on-the-water tips to help up your SUP game no matter where you are in the world!
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Our Promise, Beyond the Paddle
We're driven by purpose—and powered by the outdoors. From product quality to environmental action, here's what we stand for:
We guarantee the quality of our products.
With paddles in our hands and adventure in our soul, we focus on top-quality manufacturing, design, and functionality.
Learn moreWe are committed to keeping waterways clean.
We are a team of passionate outdoor lovers.
