ORDERED YOUR GEAR. NOW WHAT?
GET ON THE WATER
ORDERED. CHECK. WATER TIME. NEXT.
Your gear is on the way. Get ready to paddle, float, relax, explore,
and make more time for what you love on the water.
READY. SET. GO
Get familiar with your gear before you hit the water.
- Product Manuals
- Quick Start Guides
GOT QUESTIONS? LET’S GET YOU ANSWERS.
Find quick answers on everything from paddling tips and product care to warranty, repairs, and more.
Post-Purchase FAQ's
Stance: Stand with feet shoulder-width apart, centered on the board, with knees slightly bent.
Grip: Hold the top handle with one hand and the shaft with the other.
Paddle Height: Ensure the paddle handle is about one head’s height taller than you.
Paddling: Rotate your torso as you paddle, keeping strokes long and smooth. Alternate sides to go straight, or paddle only on one side to turn.
Grip: Hold the top handle with one hand and the shaft with the other.
Paddle Height: Ensure the paddle handle is about one head’s height taller than you.
Paddling: Rotate your torso as you paddle, keeping strokes long and smooth. Alternate sides to go straight, or paddle only on one side to turn.
Original Series (Single-Fold Design):
Remove the fins and open the valve to release air.
Fully deflate the board (using an electric or manual pump if needed).
Roll the board from nose to tail.
ULTRA™ Series (Bi-Fold Design):
Remove the fins and open the valve to release air.
Fold the board in half lengthwise (“hot dog” style).
Roll the folded board from nose to tail.
Remove the fins and open the valve to release air.
Fully deflate the board (using an electric or manual pump if needed).
Roll the board from nose to tail.
ULTRA™ Series (Bi-Fold Design):
Remove the fins and open the valve to release air.
Fold the board in half lengthwise (“hot dog” style).
Roll the folded board from nose to tail.
Our boards are designed for normal sun and outdoor use. Prolonged exposure to direct sunlight or leaving your board on a hot surface can cause material stress or warping. Damage from excessive heat or sun exposure is not covered under warranty. To protect your board, store it in a cool, shaded area when not in use and release some air pressure (PSI).
For more warranty information, please visit our Warranty Policy.
For more warranty information, please visit our Warranty Policy.
Light creasing or fold marks are normal after folding or storage and do not affect performance or durability. To minimize creases, roll or fold the board evenly and avoid sharp bends. Inflating the board and letting it sit can also help smooth minor creases.
We always encourage wearing a USCG-approved personal flotation device (PFD), especially in open water or fast currents. Ensure your PFD meets US Coast Guard requirements for your weight and activity. Regardless of skill level, wearing a PFD is the safest choice. Safety first!
First, make sure the valve is fully closed by pressing down and twisting until it clicks. If air is still escaping, check for dirt or debris in the valve. For a slow leak, re-seating the valve or using a small amount of soapy water to locate bubbles can help. If the problem persists, contact us for guidance on the next steps.
NEED A HAND? WE'RE HERE.
Our experienced Product Experts know the gear inside and out and are here to help you get the most out of it.
TAKE CARE OF YOUR GEAR
A little care goes a long way. Find tips for cleaning, storing, transporting, and maintaining your gear.
Link Your Order
Want to streamline support? Email us your Amazon order number to link your accounts!Simply provide your first and last name + order number, and we’ll connect it to your account. This makes it easier and faster for us to locate your order and assist you.
Link Now
MORE WAYS TO GET OUT THERE.
Tips, inspiration, and stories from the people who spend their time on the water.
Our Promise, Beyond the Paddle
We're driven by purpose—and powered by the outdoors. From product quality to environmental action, here's what we stand for:
We guarantee the quality of our products.
With paddles in our hands and adventure in our soul, we focus on top-quality manufacturing, design, and functionality.
Learn moreWe are committed to keeping waterways clean.
We are a team of passionate outdoor lovers.
