The BLACKFIN MODEL SX is covered by a 30-day guarantee. Please see the following for what is and is not covered by this product’s guarantee.

• Shipping damage reported to Customer Service within 48 hours after delivery.
  • Hard boards must be inspected by the customer upon delivery with the delivery driver present. If you experience issues with your delivery, please contact us.
  • All shipping damage must be reported to our Customer Experience Department within 48 hours of delivery.
• Manufacturer defects reported within 30 days that affect the integrity of the board or the ability to use the board .
  • Manufacturer Defects include:
  • - Incorrect installation of the fin box
  • - Faulty Action Mounts

Due to their size and shape, Hard Boards must be returned by a special freight carrier.

You must first contact our Customer Experience team to register your return and obtain a case number before returning your purchase.

The customer is responsible for the cost of return shipping for all hard board returns. The cost of return shipping on hard boards will be deducted from your refund amount.

Your board must be returned in its original condition with all originally included accessories (paddle, leash, fins), packaged inside its original shipping box, and in like-new condition. If the returned board is damaged, in poor condition, or shows signs of usage, or if any originally included parts or accessories are damaged or missing, your refund will be reduced by the amounts listed below:

CONDITION

REFUND REDUCTION AMOUNT

BOARD WEAR & TEAR

$100 - $400

BOARD PERMANENT DAMAGE

$150 - $250

PADDLE WEAR & TEAR

$15

PADDLE MISSING

$75

MISSING FINS

$15

MISSING LEASH

$15

All Hard Boards are shipped via Pilot Freight and require longer processing and shipping times. All orders placed on www.irockersup.com are shipped from our warehouse in Jacksonville, Florida.

Please allow 1-4 business days for processing and an additional 4-6 weeks for delivery. When your board has reached your local hub, Pilot will contact you to schedule your delivery. You can also schedule your appointment on Maersk’s website here. Please note, a delivery appointment must be scheduled. Failure to schedule an appointment will delay your delivery date.

If you have already received a tracking number, we are unable to change your order on our end. If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred, including reshipment fees.

We aim to ship orders as quickly as possible and therefore, are unable to make changes or process order cancellations once orders have been placed. You can return the items within 45 days, but you are responsible for the cost of return shipping.

Once your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance.

Your hard board can be tracked using your tracking number and zip code on Maersk’s website: https://delivers.maersk.com/technology/?currentTab=consumer

We do not currently offer pick-up at our distribution centers.

You can find your local hub by searching with your delivery zip code here

No, Maersk Hubs do not offer pick-ups.