We ship internationally, so you can explore waterways around the globe.
Frequently asked questions
International shipping is free on all orders of $49.99 or more. A shipping charge will be automatically applied at checkout to orders less than $49.99.
*Batteries, including the iROCKER Rechargeable Battery, are excluded from international shipping and therefore not eligible for international purchase.
Shipments are sent express (air) from Jacksonville, FL via DHL. Shipment times will vary depending on proximity to a major city, with 5-7 business days being the average. Remote locations may experience longer shipping times.
Order confirmation is sent to the email address provided immediately. If you have not received your order confirmation, please check your spam folder.
If your order confirmation is not in your spam folder, please contact our Customer Experience Team.
It is not uncommon for your order to ship in multiple packages. Your paddle board and other accessories and/or gear will arrive separately.
We offer up to a 3-year warranty on paddle boards and up to 1-year warranty on gear to all our customers who purchase directly from irockersup.com.
For more detailed warranty information on your specific product, please click here
Our English-speaking Customer Experience team is based in Jacksonville, Florida and can be reached at 866-985-8367 from 9am-1pm ET, M-F. You can also get in touch with our team through our here page where you can speak to a representative via email.
We will do our best to respond to international email inquiries. Please note all responses will be provided in English.
Local duties and tariffs are factored into the cost of products sold internationally.
We do not currently offer financing to our international community outside of the United States.
iROCKER strives to offer the highest quality products in the industry; however, if you are not happy with your purchase for any reason, you may return it within 45 days of your purchase date for a full refund of the original purchase price, subject to certain terms and conditions. For more information, click here.
iROCKER is not responsible for shipping costs related to returns. For warranty-specific cases, please contact our Customer Experience Team using the Contact Us page.
Unfortunately, we are not able to process cancellations on international orders. Please ensure all your information is correct before placing your order.
Unfortunately, we are unable to offer exchanges, however, please feel free to return your product(s) so that we can refund them and you can repurchase what you would like on our site.
Antigua and Barbuda
Bosnia and Herzegovina
British Virgin Islands
Congo - Brazzaville
Hong Kong SAR
Isle of Man
Papua New Guinea
São Tomé and Príncipe
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
Wallis and Futuna